Field Service Engineer

Field Service Engineer

Full-time / Permanent

Midlands, England (East Birmingham, Nottingham, Leicester)

What you will do

To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.  Deliver  technical assistance and documentation to internal and external customers. 

Service Responsibility                                                               

• Repair and check electronic / mechanical Stryker products

• Do annual check and calibration according to MDR on customer site

• Fulfill Service contracts with planned maintenances

• Installation of Stryker systems on customer site (e.g. Integrated OR)

• Software & Hardware Upgrades

• Delivery of technical Training to internal & external

Reporting                                                                                      

• Efficient and thorough documentation of service activities for internal and external reference

• Scheduling of Customer visits in cooperation with Customer service

• Ensure tracebility of all field based Stryker products through reporting tools

• Attend team meetings, deliver presentations to encourage team development

Sales Support                                                                              

• Give technical support to Product Managers and sales staff

• Give technical support to Customers and Sales Department

• Give IT support on certain instruments

• Escalade opportunities and issues appropriate

• Ensure excellent follow-up on all customer initiated issues

• Ensure service provided is invoiced if not under warranty

• Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres

• Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff

• Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

Job Dimensions

• Responding to Service Complaints as defined

• Turn around time for repairs

• Profitability of the field service business

• Individual objectives as defined annual

What you need

• Degree in engineering medical electronics and camera technology or equivalent.

• Minimum 2 years experience in a field service environment

• Preferred experience in medical electronics, combined with good mechanical skills

• IT experience on administrative and technical level 

Travel Percentage: Up to 75%