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Job description
JOB DESCRIPTION
Position Title: Field Operations Enablement Specialist
Exempt/Non Exempt: Exempt
Supervisory Responsibilities: No Department: ProCare
Basic Function
Support daily operations within their respective area with a specific focus on account coverage and supporting new business opportunities within OnSite, including new account implementations and Rapid Improvement Events.
Responsibilities
• Provides account coverage to ensure uninterrupted customer service.
• Coordinates with Field Operations Regional Managers, Supervisors, and Field Operations Enablement leadership for operations, planning, and administration
• Provides Field Operations Leadership with information pertaining to performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
• Supports projects and continuous improvement initiatives within the Business Practice Solutions Team.
• Supports execution of Scope of Work Analysis and Rapid Improvement Events.
• Supports the implementation of new customer accounts.
• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Effectively builds and maintains relationships and trust in both new and existing accounts.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
• Communicates injuries, reportable occurrences, and performance related feedback.
Physical requirements
• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
Mental requirements
• Effectively and efficiently work in high stress and conflict situations.
• Ability to simultaneously address multiple complex problems.
• Work as an integral part of a team.
• Ability to interact appropriately with a variety of individuals including customers and internal partners.
• Must be able to analyze and resolve non-routine product issues using independent judgment.
Skills/Experience required
• OnSite Operations background preferred
• Basic knowledge of Stryker Endoscopy products and programs
• Excellent Leadership, Organization, and Analytical skills.
• Excellent interpersonal and communication skills
• Demonstrates professional work ethic and attitude at all times.
• Respects patient confidentiality.
• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
• Up to 80% overnight travel required
Education/training required
• Bachelor’s degree (B.S. or B.A.) in a related field preferred.