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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
The Dispute Resolution Analyst is responsible for managing incoming calls and customer service inquiries from internal and external customers, serving as an escalation point for complex collections scenarios, and is responsible for timely resolving internal and external disputes, addressing inquiries from the Collections Analysts, and serving as an escalation point for complex collections scenarios
What you will do
Answering and managing incoming calls, handling 800-line inquiries, and providing appropriate responses.
Providing customer support and resolution by quickly and effectively addressing questions, concerns, and complaints while maintaining professionalism.
Escalating issues when necessary by identifying and forwarding complex cases to the appropriate department for resolution.
Managing disputes and inquiries received through the Service Now platform, ensuring compliance with SLA guidelines and conducting timely follow-ups.
Providing documentation and support, including invoice copies, statements, and supporting documents like POs, PODs, and Bills of Lading.
Maintaining organized records to support dispute resolution and facilitate audits.
Collaborating with internal teams such as Sales and Customer Service to resolve disputes efficiently.
Ensuring compliance and service quality by following company guidelines, maintaining high service standards, and managing customer master data elements accurately.
What you need
Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
Intermediate to advanced MS Office Suite
Excel Intermediate
Fluent spoken and written English – B2+ as minimum requirement, C1 desired
Experience on collections-related ERP systems (SAP, Oracle, or others)
2 – 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR)
1– 2 years of overall experience in Shared Services environment or multinational companies
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness
insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and
tobacco cessation program.
Financial benefits include:Health Savings Account (HSA), Flexible Spending Accounts (FSAs),
401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient
and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients
annually. Depending on customer requirements employees and new hires in sales and field roles that require access to
customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of
their role.