- Full Time
- Temporary
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
The Dispute Resolution Analyst handles customer inquiries, resolves disputes, and supports Collections Analysts by managing escalations and complex cases.
What you will do
Answer and manage incoming calls, handling 800-line inquiries and assisting customers efficiently.
Resolve customer inquiries and disputes, providing timely resolutions while following company guidelines.
Escalate complex cases when necessary to ensure proper resolution.
Provide documentation support, including invoice copies, statements, and supporting documents.
Use the Service Now platform to manage inquiries and disputes, ensuring compliance with SLAs.
Follow up on disputes with internal and external customers to ensure timely resolution.
Collaborate with internal teams such as Sales and Customer Service to streamline dispute resolution.
Monitor and report disputes, running reports and maintaining accurate records to track progress.
What you need
Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
Intermediate to advanced MS Office Suite
Excel Intermediate
Fluent spoken and written English – B2+ as minimum requirement, C1 desired
2 – 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR)
1– 2 years of overall experience in Shared Services environment or multinational companies
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness
insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and
tobacco cessation program.
Financial benefits include:Health Savings Account (HSA), Flexible Spending Accounts (FSAs),
401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient
and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients
annually. Depending on customer requirements employees and new hires in sales and field roles that require access to
customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of
their role.