What you will do:

The Digital Customer Solutions Representative – Skilled provides high quality technical and customer support for digital solutions, serving as a knowledgeable and dependable point of contact for customers, sales representatives, and internal partners. This role independently resolves a broad range of customer inquiries and technical issues, manages patient specific digital workflows, and ensures timely, accurate communication throughout the support lifecycle. The Skilled Representative applies established procedures with sound judgment, contributes to process improvements, and supports operational excellence across digital customer solutions.

• Managing incoming customer emails and phone calls, ensuring timely, professional, and effective resolution of inquiries and issues.

• Promptly providing ETA and tracking information for patient specific items, proactively communicate delays, and keep customers informed

• Assist new users with account registration, software setup, installation, and troubleshooting to ensure a successful customer experience

• Document customer interactions, manage workflow processes, maintain accurate account data across systems, safeguard confidential information, and contribute to process improvement initiatives

• Partner with Engineering, Marketing, R&D, Manufacturing, and other teams to resolve customer-reported issues, improve product quality, and support patient-specific workflows

• Completes additional responsibilities as required to support business needs.

What you need:

• Associates degree or Technical high school diploma or equivalent & 6+ years of relevant experience

• 2+ years of experience in a customer service

• Spoken and Written Spanish/English Language Proficiency (C1)

• Proficient in Microsoft Office

• Experience with Excel, Jira and Genesys

Pay rate will not be below any applicable local minimum wage rates.