Related content
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
What you will do:
This role involves coordinating the processing and delivery of patient-specific items in collaboration with our manufacturing and sales teams in the U.S. Additionally, this role provides technical support and account assistance for platform applications to a diverse user base, including surgeons, operating room staff, clinical teams, distributors, and the sales force.
Assist new users with account registration and setup while supporting software installation and troubleshooting issues.
Manage the workflow process of patient specific items to our manufacturing teams
Assist in correlating account data between different internal systems
Support project improvement tasks specific to improve current state functions with internal departments and external vendors.
Document relevant information and ensure that the customer is communicated with in a timely manner
Provide feedback to Engineering to enhance product quality and reliability while collaborating with cross-functional teams to resolve customer-reported issues.
Managing incoming emails and phone calls that require support
Maintain confidentiality regarding proprietary, sales, confidential company information, and patient data.
What you need:
Required
Associates degree or equivalent
2+ years of experience in a customer technical support
Spoken and Written Spanish/English Language Proficiency (C1)
Proficient in Microsoft Office
Preferred:
Experience with Excel functions and macros
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness
insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and
tobacco cessation program.
Financial benefits include:Health Savings Account (HSA), Flexible Spending Accounts (FSAs),
401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient
and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients
annually. Depending on customer requirements employees and new hires in sales and field roles that require access to
customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of
their role.