Customer Success Associate - Seattle, WA - Infection/Injury Prevention

Position summary:

The Customer Success Associate (CSA) will assist in driving revenue focused on legacy products with the selling, marketing and promotion of Stryker Sage.  In addition, this role will work closely with the Sales team in the region to help organically grow our business, in-service, and educate the clinical teams in our current customer base.

Essential duties & responsibilities: (detailed description)

• Drive focus and targeted organic growth and accretive op margin performance across targeted legacy products
• Promote Stryker Sage Products to nurses/clinicians and appropriate hospital staff while providing excellent customer service and developing customer relationships.
• Tailor clinical message based upon knowledge of the customer, advice on appropriate product selection, answer customer questions about product functionality and distinguish Sage’s products from competitors. 
• Educate and inform Healthcare Professionals regarding the proper use of products including product functionality, changes to the product portfolio and educational programs.
• Develop product line expertise.
• Responsible for meeting targeted objectives within an assigned geography.
• Assist and lead hospital surveys.
• Assist in post-sale implementation and training including ensuring customer adoption and satisfaction.
• Focus on customer satisfaction by demonstrating teamwork and empowerment.
• Independently solve customer issues using a consultative approach and operating with honesty and integrity.
• Provide a highly responsible and unsurpassed level of customer service. 
• Utilize proper software and technological tools to maintain proper records.
• May assist in preparation and operation of trade shows, conventions and clinical meetings.
• Keep Sales Leaders and Sales Representatives informed of territory and project progress on a regular basis.
• Solves product problems for customers in an expeditious fashion.
• Must understand and adhere to all facility protocols and pertinent OSHA guidelines when conducting product evaluation.
• Must adhere rigidly to all GMP policies and procedures as stipulated by the FDA and other governing bodies. 

Education & special trainings:

• Bachelor’s degree is required. 

Qualifications & experience:

• One year of equivalent job experience.   If no experience, must have business to business experience via an internship.
• Must have strong computer skills including Microsoft Office Suite.
• Must have excellent interpersonal skills
• Project Management
• Must be open to possible relocation

Physical & mental requirements:

• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
• May be required to move materials up to 50 pounds, reach, push, or pull in order to accomplish job accountabilities.
• Coordination of eye, hand, and/or foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination/memory, reading ability, and memory retention ability.

• Dedication, Attitude and Commitment
• Creativity and Innovation
• Detail and Quality Obsessed
• Problem Solving
• Strong Organizational and Communication Skills
• Active Learning Style
• Positive Outlook, Professional Demeanor
• Accept direction
• Demonstrate a commitment to learning
• Able to work constructively and independently
• Display a high level of personal integrity and self-control
• Accept constructive criticism
• Interact effectively and cooperatively with others
• Establish clear objectives and continuously work towards meeting them
• Positively influence others without direct authority
• Transfer acquired knowledge, ideas and concepts onto others successfully
• Develop effective relationships throughout the organization
• Communicate effectively using different forms of communication
• Rely extensively on experience and judgment to plan and accomplish goals