Customer Services Specialist - Order Management

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Istanbul, Istanbul, 34810, TR
Job details
Work flexibility: Hybrid Req ID: R560940 Employee type: Full Time Job category: Customer Services Travel: Relocation: No

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Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

What You Will Do:

  • Manage end-to-end order processing, ensuring accurate and timely order entry in the ERP system.

  • Monitor order status and coordinate with logistics, warehouse, and sales teams to ensure on-time delivery.

  • Review and validate customer orders, pricing, and required documentation before processing.

  • Communicate proactively with internal stakeholders regarding order progress, delays, or issues.

  • Support invoicing processes by ensuring all order details and documentation are complete and compliant.

  • Follow up on backorders, shipment schedules, and delivery confirmations.

  • Maintain accurate order records and ensure data integrity within the system.

  • Identify process improvement opportunities to increase efficiency in order management operations.

 

What You Need:

Required:

  • BS degree in a relevant field

  • Min 3 years of experience in order management and customer services process

  • Advanced knowledge of MS office applications (Excel, Word, Outlook, PowerPoint)

  • ERP system knowledge

  • Proficiency in English (both written and spoken)

Preferred:

  • Experience in medical device/healthcare industry

  • Experience in Business Process Analysis

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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