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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
What you will do-
Provide leadership, direction and coaching to the Customer Service Team by organizing resources, providing priority management, and ensuring performance metrics are met
Responsible for hiring, training, onboarding, and forecasting staffing business needs to meet peak demands
Handle issue escalation for customer service concerns and communicates with internal/external customers regarding resolution as required; escalates with Ops Management as required
Responsible for developing each direct report and resolves personnel issues with tactfulness and emotional intelligence
Partner with cross-functional partners to manage product allocation plans, recalls, and communication plans for customer facing teams
Act as a liaison between customers, sales, service, and accounting to resolve status, order placement, shipment, and billing issues
Responsible for keeping a pulse on the needs and pain points for the customer care team as well as customer experience; propose and implement solutions to drive efficiency
Responsible for identifying and removing roadblocks for the customer care team (this includes, but is not limited to, monitoring, and ensuring data accuracy in ERP, escalating inconsistencies, and ensuring errors are reported and addressed by appropriate teams for quick resolution
What you need-
Bachelors' degree or 6+ years of equivalent, relevant experience in lieu of degree
2+ years of experience
Experience in people management and customer service
$70,400 - $109,400 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.