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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
What you will do –
- Assist in the management of day-to-day CSR (Customer Service Representative) workload. And provide input CSR account management practices to ensure maximum productivity while managing, reporting, and analyzing metrics and productivity.
- Prepare ARO reports by collecting and analyzing customer pending order information and solicit business partner cooperation to positively impact overall results.
- Provide phone / electronic communications support for inquiries from sales and healthcare professionals.
- Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken.
- Function as a resource in validating pricing in ERP system and facilitating the resolution of pricing discrepancies with internal and external business partners.
- Implement and support CS Quality initiatives to include Quality audits and post audit coaching / correction documentation.
- Function as a resource to ensure CSRs (Customer Service Representative) understand and implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes and by facilitating the timely resolution of lot code issues with the inventory team.
- Support accurate branch cycle counting process by communicating with CSRs any upcoming cycle counts that may require CSR action such as holding or communicating inventory transactions via billings / lot code reservations.
- Train/support new team members and other team members with problem resolutions and proper operations protocol and provide coaching/feedback/guidance to improve service levels, internal processes, and customer support methodology.
- Prepare performance goals for teams, provide ongoing feedback, and deliver annual performance reviews.
- Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
What you need-
Required -
- Bachelors' degree or 6+ years of equivalent, relevant experience in lieu of degree
- 2+ years of experience
- Excel experience
- Provide support beyond standard hours as needed if call volume and/or workload require additional time.
Preferred
- ERP systems and PowerBi experience
Health benefits include: Medical and prescription drug insurance, dental
insurance, vision insurance, critical illness
insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing
program and
tobacco cessation program.
Financial benefits include:Health Savings Account (HSA),
Flexible Spending Accounts (FSAs),
401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability
insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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