Customer Service Specialist

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Bucharest, Bucharest, Romania
Job details
Work flexiblity: Hybrid Req ID: R529324 Employee type: Full Time Job category: Customer Services Travel: Relocation: No

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Why join Stryker?

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.


Job description

What you will do

  • Process and manage orders in the ERP system, ensuring compliance with service level agreements.

  • Oversee contract management and coordination with local suppliers.

  • Monitor order status, proactively communicate delays or issues to stakeholders.

  • Manage all import-export activities and ensure compliance with local customs regulations.

  • Coordinate transportation of goods to and from Stryker warehouses, including outbound deliveries to clients.

  • Handle trade compliance activities, including monitoring regulatory changes and taking necessary actions.

  • Control and approve customs and transportation costs while managing payment processes.

  • Collaborate with Sales, Marketing, Warehouse, and other teams to support daily operations and integration of new products.

 What you need

Required:

  • Bachelor's degree in a relevant field.

  • 1-2 years of experience in customer service, operations, logistics, or supply chain.

  • Advanced Microsoft Excel skills.

  • Experience with ERP systems (SAP, Oracle, JDE, or similar).

  • Proficient in English (preferred).

  • Experience in reporting and dashboard interpretation.

Preferred:

  • Involvement in or support of project initiatives.

  • Experience with JDE Oracle

 

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Apply Now