Related content
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
Job Mission / Purpose:
To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.
To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers..
To seek opportunities of improving the service that is provided for our external/internal customers.
To actively promote and support Stryker’s Sales Activities.
To seek opportunities of improving our services as a sales tool
To support the wider Customer Logistics team as a whole when and if required
Key Activities & Responsibilities
To offer our customers a first class service to compliment the rest of the Stryker Corporation.
Processing of sales orders.
Processing quotations, if needed
Processing invoices, if needed
Maintenance and promoting growth of our automated ordering systems
Managing On Time In Full KPIs where possible ensure timely delivery of products to meet customer requirements.
Trying to meet Service Levels / KPI´s
Pro-actively seek methods of improving the services provided by the department
The department supports the sales and where necessary, the marketing teams, in their endeavors to achieve the company sales targets.
To support the wider Customer Logistics team as a whole when and if required
Job Dimensions:
Customer Service Rep. will not have any direct reporting responsibilities, however you will be expected to act as a role model and manage processes that are performed by the team.
You will be expected to be flexible in terms of assisting the team in times of high volumes of workload and priority such as month and quarter end
As a Customer Care Specialist you will lead by example, driving the following asepcts of the department
Operational KPIs as specified by the departmental Supervisor
Team Engagement
Departmental projects and initiatives
Productivity in the department
Processes are followed and opportunities for improvement are identified and actioned
Education/Experience:
• Proven communication and writing skills.
• Customer care experience.
• Computer skills.
• Min Matric or equivalent qualification
Essential
• 2 years' experience as an operative/specialist in your area (either in Stryker or elsewhere)
• Demonstrate previous team leading experience
• Demonstration of evidence of the following:
• Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement
• Active involvement in team engagement
• Must be energetic and of a personable nature.
• Clear communication skills are necessary.
• Accuracy and attention to detail is essential.
• Pro-active and the ability to consider the wider picture are important.
• Must be conscientious, committed, focused and professional in their work ethics.
• Ability to handle numerous tasks at any given moment and to work under pressure.