- Carmel, IN, 46032, US
- Remote-US
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
Schedule -
Monday - Friday 8:30 - 5:00 EST
Overtime as business needs
What you will do -
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales
Additional responsibilities may include, but are not limited to : Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing, prepare product or service reports by collecting and analyzing customer information, coordinate sequence and release of back orders according to stock availability, maintain customer pricing in ERP system, including entering contracts as required, implement and support Quality initiatives throughout branch, implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes, implement procedures to manage inventory shelf life and expiry records, and support and participate in the branch cycle counting process.
What you need -
Required -
2+ years of experience
High school diploma or equivalent
Ability to work flexible hours, as needed to support the business needs, including weekend(s), evening(s) and some holidays
Preferred -
Bachelor’s degree
SAP and GHX
$20.08 - $25.28 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Posted: December 2, 2025
This role will be posted for a minimum of 3 days.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
This role will be posted for a minimum of 3 days. Click here to view the original posting date.
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