- Portage, MI, 49002, US
- Remote-US
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
10:30 am to 7 pm Monday through Friday shift
What you will do -
- Under minimal supervision the Customer Service Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products.
- Follow standardized process to ensure 100% quality for all orders.
- Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
- Understands, interprets and explains detailed information of printed material and processes.
- Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
- Maintain continual positive attitude, builds relationships and fosters teamwork.
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
- Flexibility in responding to new and rapidly changing situations and environment.
- Demonstrates an understanding of how decisions impact customers and markets.
- Participates in the creation and continuous improvement of standardized work.
- Serve as Subject Matter Expert Among Peers.
What We Need -
Required -
- 2+ years of customer or account management experience
- High School Diploma or equivalent
- Computer skills and know-how to navigate between different systems
- Must have the ability to work flexible hours, as needed to support the business needs.
- Demonstrated phone skills; ability to maintain composure in stressful situations
- Demonstrated problem solving and communication skills
Preferred -
- Demonstrated computer skills (e.g. ERP systems, Customer Relationship Management (CRM) system, SAP, Genesys, Excel and Word.)
$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.