Customer Service Representative

What you will do-

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information
• Maintain customer pricing in ERP system, including entering contracts as required
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Implement procedures to manage inventory shelf life and expiry records

What you will need-

• High School diploma or equivalent - required (Associates Degree - preferred)
• 3+ years of customer service, data entry, account management, or relevant experience - required
• Demonstrated computer skills required (e.g. ERP systems, Outlook, Access, Excel, and Word.)
• Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed