Customer Service Representative (Dutch & English)

Customer Service Representative (Dutch & English)
Based in our Amsterdam office, our Benelux Customer Service Department is searching for a proactive talent to support our Customers and Sales departments. The Stryker Customer Service Representative is responsible for effectively executing the OTC (Order to Cash) and Order Management processes for customers in its assigned country or region. For this position, you must be fluent in both Dutch & English. As Customer Service Representative you work in a team and collaborate giving high quality performance. Your integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements are fundamental to your success.

What you will do:

• Be responsible to ensure “Best in Class” customer experience including accurate Order Management and to look for continuous improvement in the Customer Service area
• Management of Sales Orders from customers placed with Stryker via all potential channels (including EDI, phone, mail, fax, etc.)
• Interface activities related to EDI based transactions (e.g. Order, Invoice, ASN) like ongoing maintenance and problem resolution
• Management of various Sales Order Types including consignment stock orders, custom made product orders, standard orders, pending orders, deferred purchase order (where applicable) and consume and replenish order flows
• Ensure correct order entry, invoicing, replenishment, consignment inventory accuracy etc., while paying attention to the customer request date and manage the order entry process accurately
• Clarification and follow-up of any variances during or after the completion of the OTC process with special attention on the credit notes or rebills generated by order entry errors

What you need:

Required:

• 3 years relevant experience
• You must be fluent in English and Dutch, both speaking and writing
• Experience with using Microsoft Office / ERP skills
• Strong phone contact handling skills and active listening with excellent communication skills
• You are Customer oriented and have the ability to adapt/respond to different types of scenarios
• Strong internal drive and motivation to make a difference and add value to an organization
• Ability to work under pressure and remain with a positive, optimistic mindset
• Can-do attitude and responsibility

Preferred:

• Experience with Business Process Analysis & logistics knowledge, ideally in the Medical Device / Healthcare Markets

What we offer:

• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary and Benefits. With us, you will receive a competitive salary and benefits commensurate with your job.
• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
• Stryker Women's Network (SWN). The SWN is committed to an open and modern corporate culture that fosters the development of talented and dedicated women. SWN is open to all employees and strongly advocates an inclusive work environment.