- 1941 Stryker Way, Portage, MI 49002, United States
- United States
- Phoenix, AZ, United States
- Los Angeles, CA, United States
- Chicago, IL, United States
- Dallas, TX, United States
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
10:30 am to 7:00 pm EST shift - Monday - Friday
Overtime required as needed
What You Will Do:
The Customer Service Representative delivers exceptional service with honesty, integrity, and responsiveness while serving as a resource to team members and business partners. This entry-level role supports customers and sales representatives through effective communication, accurate data entry, and daily operational support. Employees develop foundational knowledge of customer service processes and systems while performing standard and non-standard tasks under close supervision and guidance from experienced staff, keeping leadership informed of work status and issues.
Provide phone and email support for inquiries from sales, internal partners, and customers in alignment with department goals of efficiency, quality, and customer satisfaction
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification, tracking and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure high quality for all orders
Understand, interpret, and explain detailed information of processes and procedures
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact internal partners, customers, and sales representatives
Provide support beyond standard hours (including month/quarter/year ends, weekends, and holidays), as needed
Process shipping complaints and enter issues into the complaint system
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
What You Need:
Required -
HS diploma or equivalent
2+ years relevant experience
Ability to work flexible hours as needed to support the business needs
Preferred -
Bachelors Degree
System experience preferred (SAP, SFDC, Genesys, PowerBI)
Excellent analytical & problem-solving skills
Excellent interpersonal skills
Excellent Communication skills
Demonstrated effective organizational skills
Posted Date: 07/01/2026 This role will be posted for a minimum of 3 days.
United States of America Pay Ranges:
- USN: $21.28 - $26.78 USD Hourly
- US5: $22.35 - $28.12 USD Hourly
- US10: $23.41 - $29.46 USD Hourly
- US15: $24.48 - $30.80 USD Hourly
- US20: $25.54 - $32.14 USD Hourly
- US30: $27.67 - $34.82 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Click here to learn more about: US Stryker employee benefits Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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