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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
Schedule: Monday - Friday 9:30am - 6pm
Overtime based on business needs
What you will do -
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
- Process all work in accordance with relevant working practices and standard operating procedures
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
- Prepare product or service reports by collecting and analyzing customer information
What you need -
Required Qualifications:
- 2+ years of experience
- High school diploma
- Ability to work flexible hours, as needed to support the business needs
$21.54 - $27.11 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.