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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
1st Shift: Monday - Friday 8am-5pm (3-4 days in office)
What you will do-
Drive quality improvements with same-day feedback and follow-up
Leads onboarding and training initiatives
Champion order entry and inbound rejection processes for all order types in Depot Support/Customer Excellence including Domestic and IOM.
Guides day-to-day function of team to ensure efficiency and drive best in class customer service.
Oversee individual integration (open cases volumes) to ensure the team is meeting minimum expectations with same day complete and same day shipments.
First line of defense when order entry process flow is interrupted
First-level resource for customer/rep escalations.
Acts as liaison representing Customer Excellence team in projects and collaboration meetings.
Monitor call/email volume daily; help team prioritize schedules and coordinate workloads.
Partner with key players within the division, sales teams, and cross-functional teams to drive productivity and customer satisfaction.
What you need-
Required -
5+ years of related work experience with at least 3 years in a leadership role in a production, repair, warehouse, or call center environment.
HS Diploma or G.E.D
Preferred -
Associate’s or Bachelor’s degree in a relevant field preferred.
Experience leading projects and improving processes is preferred, along with familiarity in regulatory compliance environments
Expert-level knowledge of SAP, Salesforce, and case creation.
Proficient Microsoft Office skills.
Pay rate will not be below any applicable local minimum wage rates.
$28.01 - $38.75 USD Hourly
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Click here to learn more about: US Stryker employee benefits Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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