This role involves coordinating with internal and external teams, monitoring partner performance, and providing support to optimize business strategies.

What you will do

• Analyze operational processes and escalation procedures to identify service delivery improvements and drive added value for commercial teams.

• Deliver onboarding and training sessions for customer service teams, commercial teams, and distributors.

• Act as a key liaison across cross‑functional teams (Commercial, Planning, CS, RAQA, Field Service, Finance) to resolve order, delivery, and billing inquiries.

• Manage and optimize Return Material Authorization (RMA) processes, ensuring efficient handling of returns, repairs, and exchanges.

• Ensure compliance with legal, regulatory, and internal company standards, supporting audit readiness and documentation.

• Prepare performance reports, forecasts, and KPIs, and present insights to senior management.

• Analyze pricing, profitability, and customer data to support informed business decisions.

• Support customer service operations (order entry, tracking, tender coordination) and act as a primary point of contact for commercial inquiries.

What you need

Required:

• Extensive experience in a specialized field and an advanced college degree or equivalent and a minimum of 6 or more years of experience

• Fluent Turkish and English

Preferred:

• Work experience in a Medical Device/Pharmaceutical company

• Good Excel working knowledge

• Experience of dealing with many stakeholders to complete all required work including any complex requirements