What you will do:

The Collections Supervisor leads the operational aspects of the team, acts as the primary escalation point for internal and external customers, and is responsible for tracking, evaluating, and improving the performance of the Collections Analysts.

• Assist in developing training materials for a newly created team, while engaging, supervising, and ensuring high levels of employee engagement within the collections team under their scope.

• Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities.

• Ensure high-quality interactions and build strong relationships with both internal and external customers by partnering with customer-facing teams.

• Manage the performance of the team in cash collection, aging ratios, and dispute resolution while engaging in collection activities for priority customer accounts.

• Support their manager with annual review processes.

• Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.

• Contribute to accurate customer master data elements while working with internal and external audit teams to review and enforce policies.

• Provide regular updates to management of KPI’s, analysis and trends.

• Performs other related work as assigned by management.

What you need:

Required:

• University degree in Business Administration, Finance, Accounting, or other related areas.

• Fluent spoken and written English. 85%

• At least 5 years of relevant experience with direct reports and leading people in business-to-business collections teams, as well as experience in the Shared Services environment or with multinational companies.

• Intermediate to advanced skills in the MS Office Suite.

Preferred:

• Other language proficiency is a plus.

• Intermediate to advanced skills in the MS Office Suite.

• SAP and other systems are a big plus.