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San Antonio de Belen, CR
Job details
Work flexiblity: Hybrid
Req ID: R531200
Employee type: Full Time
Job category: Finance
Travel: 10%
Relocation: No
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Job description
The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.
What you will do
- Make sure payments from their assigned customers are received as per the establish terms.
- Complete the daily worklist, following the appropriate steps of the collection’s strategy.
- Timely document, log and escalate unsolved disputes.
- Complete reports on the status of delinquent accounts and related collection efforts.
- In coordination with the Credit Team, take order release/hold decisions.
- Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
- Timely escalate large collection or reconciliation issues.
- Identify and address payment concerns and red flags before they become problems.
- Work with other Invoice to Cash teams to improve processes
- Contribute to accurate customer master data elements
- Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
- Comply with all internal control procedures to ensure accurate financial records.
- Performs other related work as assigned by management
What you Need
- Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
- Intermediate to advanced MS Office Suite
- Fluent spoken and written English
- Experience on collections-related systems (SAP, Oracle, Getpaid, or others)
- 2 – 3 years of relevant experience in a Collections role