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Petaling Jaya, 16, 46200, MY
Job details
Work flexiblity: Hybrid
Req ID: R530310
Employee type: Full Time
Job category: Customer Services
Travel:
Relocation: No
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
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Job description
What You Will Do:
- Provide effective technical consultative service to customers before, during and after routine surgical cases
- Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
- Case prearrangement and instrument & implant kits monitoring
- Provide inventory management and invoicing to customers and branch operations
- Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
- Attend and support routine primary surgical procedures
- Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
- Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
- Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
- Ensure that products requiring maintenance are returned to the branch in a timely manner
- Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
- Keep updated on product knowledge and professional skills through internal training, external seminars and other sources
What You Need:
- Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
- Nursing or Scrubbing and Operation Theatre case support experience
- Good communication skills in spoken and written English
- Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
- Good interpersonal skills to manage internal and external stakeholders