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Job description
The Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures. This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
What you will do:
- Service existing and new customer base within the theatre and clinical environment
- Provide theatre and wider HCP staff within depth training on Stryker products
- Work closely with other team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice
- Understand the clinical application of the broader Stryker business to offer customers the best possible solution at all times
- Conduct trials and evaluations of products in both theatre and the clinical environment as and when required
- Implementation of training, provision of instruments and implementation of new Stryker business
- Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilization departments. This will include working within a theatre and clinical environment.
- Demonstrates excellent product knowledge and professionalism with workshop
- Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad customer group.
- Reports to the Regional Sales Manager to ensure customer service levels are best in class.
- Communicates essential features and benefits of products and their clinical application.
- Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.
- Auditing theatre and hospital stock (implants, disposables and instruments) – managing consignment levels and ensuring good asset management and stock rotation.
- Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.
- Conducts trials and evaluations of product in theatre and clinical environment as required.
- Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support.
- Maintains a basic business plan highlighting daily, weekly and monthly objectives.
What you need:
Required
- Preferable Technikon/university qualification within the medical field or Biokinetics, Sports Science, BSC Anatomy/ physiology
- Minimum 2 years’ experience within a theatre environment
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important
- Computer skills, MS Office.
- Presentation skills with modern presentation media
- Workshop/product demonstration skills including anatomy and physiology knowledge base