Client Systems Engineer (Hybrid)

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Fort Wayne, IN 46802, United States
Job details
Work flexiblity: Hybrid or Onsite Req ID: R523682 Employee type: Full Time Job category: Customer Services Travel: 10% Relocation: No

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Why join Stryker?

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Job description

Position Description: As a Client Systems Engineer (CSE), your mission will be to provide dedicated services and support to help doctors, nurses, clinical staff, IT organizations, and system administrators deliver extraordinary patient care utilizing Stryker’s Vocera solutions. As a CSE you provide remote services to customers globally. 

Who we want:

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do:

  • You will perform system upgrades and database rebuilds for all Vocera platform solutions; this includes architecting, planning, project management, implementing, documenting, and testing services
  • You will be working in a dynamic, fast-paced, collaborative environment in the post-deployment phase of the customer lifecycle where you will utilize your technical skills to investigate issues, research options, craft solutions, and deliver excellent customer service via telephone, e-mail and the web.
  • You will use your technical expertise in partnership with clinical leads to implement and optimize solutions that provide for high-quality, high-value, end user experiences.
  • Review product documentation prior to new releases, knowing the latest on Vocera products and solutions
  • Perform and deliver system health reports and report product defects and improvement requests
  • Follow QA standard methodologies and be the advocate for a structured and well-designed QA approach

What you need:

  • BS in Computer Science or related field required or 6+ years of additional related work experience
  • 4+ years experience in customer facing technical support role
  • Demonstrable experience with installing, administering, and fixing Microsoft server-based environments, including experience with VMs, clusters and distributed systems; Linux and Microsoft SQL technologies
  • An understanding of PBX/telephony systems or related system equipment preferred
  • Server and network certifications preferred (MCSA, MCITP, CCNA, CWNA, etc.)
  • SSL/TLS certifications and Public Key Infrastructure (PKI) preferred
  • Experience with Java Scripting and authentication protocols such as LDAP and 802.1x preferred

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Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Apply Now