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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
As an Associate Vocera System Administrator, you will sustain and optimize deployed Vocera communication and collaboration solutions in a live customer environment. You will be the go-to resource for clinicians and hospital staff to provide training and other support functions. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission to make healthcare better.
Primary work location: 508 Fulton Street, Durham, NC. 277005
What you will do:
Manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization
Collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues
Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines
What you need:
Bachelor's degree in Nursing, Business or IT or additional 6+ years related work experience
2+ years’ clinical or healthcare IT (HIT) experience required
Must be a US Citizen
Demonstrated success in delivering excellent customer support
Prior experience supporting clinical end users through rounding and training preferred
Demonstrated ability to work in high pressure environments with physicians and nursing staff
Experience with clinical workflow analysis and design
Proficient with Microsoft Office Suite
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