Associate Quality Manager (m/f/d)

As the Associate Manager, Post Market Surveillance (m/f/d) you’ll play a decisive role leading the Complaint Management for medical devices, monitoring product performance in field and collaborating and working in a team that puts patient safety and customer focus first.

What will you do

• As a member of the Post Market Surveillance department at our site in Freiburg, you’re leading and developing a team of highly qualified Quality Engineers and Specialists
• In this role you are responsible for the Complaint Management of medical devices from the Instruments division (e.g. NS, ENT) as well as for monitoring the performance of the devices in the market whilst meeting regulatory requirements
• You are ensuring that in our patient centric environment the Complaint Process meets highest quality standards
• In order to drill down to the root causes of reported events, you and your team collaborate closely with our global partners from R&D, Clinical, Production and other quality functions
• You’re navigating and setting up the team for success to be able to proactively respond to emerging adverse trends or other quality issues that may occur in the field

What will you need

• You have completed a BS (or equivalent) in Engineering, Science, or related degree
• You have gained a minimum of 5 years’ experience in a regulated environment (e.g. a Quality, Regulatory, Clinical function)
• You have gained 2+ years of direct people management experience, or equivalent mentorship experience that includes setting priorities and providing performance feedback for team members
• As a collaborator and strong communicator, you enjoy partnering with other functions such as R&D, Clinical, Production and other quality function to drive common success
• As a leader you know how to motivate and inspire others
• Your English and German language skills enable you to collaborate with colleagues and stakeholders on a global basis as well as in the local office