Associate Manager, Customer Services (Kit Booking)

Why join Stryker?

Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.

In this Associate Manager, Customer Services (Kit Booking) role, you would be responsible for managing a team of Kit Booking Specialists and a Team leader. You would be fully responsible for the day to day running of the team, the training of your team members, processes within the team and the service that is provided. You are also responsible for the performance management, development and engagement of your team and driving key initiatives.

Who we want

• An individual who selects effective approaches to solving issues, based on available information and business objectives

• Understands and considers customers, regulatory and legislative issues when making decisions

• Coordinates with project groups to develop solutions to problems

• Understands what is needed to accomplish project objectives and establishes appropriate goals and priority.

• Works on their own initiative, prioritising and organizing workload

Responsibilities

• Responsible for the day-to-day activities of the Kit Booking team

• Ensures Compliance with processes, training etc

• Manages motivation, performance, development, engagement and pay decisions of your team, as well as hiring

• Takes responsibility for problem solving issues, identifying improvements and takes ownership for making changes

What you need

• Team Management experience with a strong ability to recruit, develop and engage high performing teams

• Experience of managing a team within a matrix organization and of managing managers

• Excellent influencing and presentation skills

• Project management experience

• Thorough functional knowledge of the end-to-end supply chain and OTC Processes, from within Stryker or from external experience

• Experience with continuous / process improvement

• Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets) is desirable

What do we offer in return?

• Ability to discover your strengths, follow your passion and own your own career

• In-house product training program

• Quality products that improve the lives of customers and patients

• A winning team driven to achieve our mission and deliver remarkable results

• Co-workers committed to achieving more and winning the right way

Our benefits include bonuses, healthcare, family and parenting leaves, wellness programs, onsite gyms and restaurants, discount purchase programs, and service and performance awards – not to mention various social and recreational activities.

Who is Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.