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Job description
Stryker is one of the top companies in medical technology and joining us means you will be part of a winning team representing industry-leading products that are making people’s lives better.
MAKO is one of Stryker’s leading Orthopaedics product. Used in joint replacement surgeries, it is a SmartRobotics arm that allows surgeons to have a more predictable and efficient surgical experience. Our MAKO Product Specialists are trusted advisors – training and supporting surgeons in planning and executing such surgeries, ensuring better patient outcomes.
What You Will Do:
- Train towards earning the requisite certifications in different MAKO applications within the stipulated period.
- Provide case coverage as well as standby as Clinical Specialist to scrub in for joint replacement cases.
- Drives account growth by working with key hospital staff, thought leaders and referring doctors to develop a referral base and increase procedure volume.
- Provide training and Clinical/Technical support to surgeons and hospital staff.
- Pre-operative CT scans planning and CT segmentation.
- Support processes including case booking, documentation, reporting, billing, etc.
- Participate in training and sales & marketing activities as needed.
- Provide prompt and accurate complaint reports per Stryker’s quality system.
- Collaborate with sales & clinical team to deliver high standards of service & quality care to patients.
What You Need:
- Bachelor’s Degree in Biomedical Engineering or related Science fields
- 3-5 years’ experience in Sales, Customer Service or Technical support role
- Strong communication skills in spoken and written English.
- Passionate about healthcare and providing high standards of quality and service to customers.
- Excellent relationship building and stakeholder management skills.
- Has own vehicle and able to travel
- Able to be on-call on weekends / public holidays based on team roster.