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- Richmond, VA, 23220, US
- United States of America-Maryland-Annapolis
- United States of America-Maryland-Baltimore
- United States of America-Maryland-Bethesda
- United States of America-Maryland-Glen Burnie
- United States of America-Maryland-Virtual
- United States of America-Virginia-Alexandria
- United States of America-Virginia-Leesburg
- United States of America-Virginia-Virtual
Job details
Work flexiblity: Field-based
Req ID: R528441
Employee type: Full Time
Job category: Customer Services
Travel: 100%
Relocation: No
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Job description
Basic Function
- Provide onsite low level project management/installation/1st pass testing during integration process.
- Supervise additional onsite installation personnel to achieve project completion if needed.
- Perform instruction, full system testing and provide documentation on installed systems as defined in QIP.
Responsibilities
- Will make travel arrangements for self and possibly for other installation personnel, gather documentation and contact customer prior to every project when needed.
- Will verify all aspects of infrastructure are in place upon arrival at site. Will work with and make suggestions to any/all contractors and customers regarding integration needs.
- Will be required to comply with integration and documentation procedures and standards.
- Will coordinate with offsite Project Managers and engineers conveying needs/issues to ensure appropriate tests, equipment and results are obtained.
- Will submit daily reports to Project Manager, Installation Supervisor and appropriate individuals to maintain open and timely communication updates regarding integration process when instructed to do so.
- Will work from written and/or verbal instructions.
- Will communicate scope to additional installation personnel.
- Will be required to perform initial system functional checks identify problem areas and affect calibration adjustments.
- Will be required to read and understand system flow documentation and amend such documents to reflect the “as built” system.
- Will train others on operational function of installed systems when applicable.
- Must have a professional appearance while interacting with the client.
- Must supervise daily work efforts of other installations personnel and additional sub-contractors specific to achieving project completion and maintaining quality when applicable.
- Outside vendors and contractors: Must supervise work details of outside contractors to ensure quality system requirements are met.
- Interacts with customers with regard to post market surveillance activities.
- Is responsible for staying current on all assigned training.
- Other duties as assigned by Project Manager, Installation Supervisor, and Regional Integration Service Manager.
- Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
Physical requirements
- Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
- Must be able to review printed materials.
- Must have demonstrated fine motor skills.
- Must have an aptitude to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.).
Mental requirements
- Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.
- Must be able to improvise based on environmental/infrastructure needs.
- Must be able to follow and explain detailed instruction and inspection procedures.
- Must be able to complete detailed documentation accurately.
- Must be able to identify issues outside scope of project and refer to appropriate individuals.
- Must be able to travel 90% to 95% of the time and arrive to job site as specified by Project Manager/Installation Supervisor.
- Must be able to work in a fast pace, independent environment and use good judgment.
Skills/Experience required
- Intermediate PC and appropriate application skills.
- Intermediate math and technical writing skills.
- Excellent problem solving skills.
- Excellent interpersonal communication skills.
- 0-2 year related technical experience.
- Must be of high morals and strong character.
- If lacking a degree, demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, hammer, wrenches, strippers, crimpers, etc.), power tools, and test equipment (e.g. data loggers, strip recorders, micrometers, voltmeters, waveform/vectorsopes, etc.).
- If lacking a degree, basic mechanic tool use for mounting and adjusting ceiling mounted equipment (Booms, Flat Panel arms and Surgical Lights)
- If lacking a degree, established talent for cable management and connection techniques.
- If lacking a degree, must be able to interpret A/V/control system flow schematics.
- If lacking a degree, experience with interpreting schematics diagrams.
- If lacking a degree experience, with large scale integration techniques.
- If lacking a degree, experience with customer/project management.
Education/training required
- B.A. / B.S
- Those lacking a degree must have minimum 1-2 years integration experience or comparable skill set.