Associate Installation Technician -Phoenix, AZ

Onsite installation of video integration systems, surgical light suspensions, and other various surgical support equipment.  Installation technicians deploy cutting-edge technology in various healthcare environments including ER, OR, ICU, Trauma, CVICU, hybrid, and surgery centers. As an installation technician, you would be responsible for delivering a world-class customer experience by installing integrated audio-visual, mechanical, and network systems of various configurations to deliver individualized caregiving solutions. Our install technicians partner with internal teams including sales, project management, field service, and technicians.  Installation technicians represent Stryker in day-to-day customer interactions through detailed communication of project timelines, preinstall requirements, equipment delivery, and room turnover.   

Responsibilities

• Working in a fast-paced environment partnering with sales and healthcare professionals to deliver industry-leading technologies to advance everyday workflow in the OR.

• Program and test all video integration sources to sales and customers' specifications.  For multi-room installs, must be able to understand and implement identical install practices from room to room to maintain standards and consistency throughout the project.

• Responsible for the installation of video and network cabling, as part of a team or autonomously. The planned cabling must be installed in agreement with national and international standards.

• Provide a high level of analytical and critical thinking skills to troubleshoot and determine the root cause of any failing installation equipment to pass all functional and quality checks prior to project handoff.

• Able to interpret, understand, and execute complex wire diagrams and CAD drawings.

• Perform site readiness checks and thorough product inventory while communicating any issues to internal project team.

• Partnering with project management to facilitate and coordinate expectations with customers and contractors (electricians, plumbers, GC’s, etc.)

• Display a high level of interpersonal skills to represent Stryker in a positive manner while on-site working with OR directors, hospital staff, and other outside trades or contractors.

• Must provide clear and concise daily communication to project team members which include issues identified, scope change requests, and critical milestones that impact project completion.

• Required to comply with integration and FDA documentation procedures and standards during install.

• Must exercise a professional appearance and acumen while interacting with all customers.

• Coordinate travel arrangements for self, based on job location while considering the most cost-effective measures for travel.

• Is responsible for staying current on all assigned compliance and job-related training.

• Ability to clearly communicate lessons learned and provide feedback to cross-functional business associates.

• Provide day-to-day solutions to areas of opportunity that improve processes and/or products.

• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

• Must be able to travel up to 95% of the time, to and from the job site as specified by manager.

• Utilizes the following equipment/Applications: Salesforce, Agile, Workday, SLMS – Compliance Wire

• Other duties as assigned by manager.