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Atlanta, GA, 30303, US
Job details
Work flexiblity: Field-based
Req ID: R530494
Employee type: Full Time
Job category: Customer Services
Travel: 100%
Relocation: No
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Job description
- Provide onsite product installation and project management.
- Supervise and lead additional onsite installation personnel to achieve project completion.
- Perform instruction, full system testing and provide documentation on installed systems as defined in QIP, and applicable MAP.
- Train and lead other onsite Stryker technicians.
RESPONSIBILITIES
- Will make travel arrangements for self and coordinate travel for other installation personnel. Collaborate with project managers and project personnel on installation kick off meetings
- Will verify all aspects of infrastructure are in place upon arrival at site. Will work with project management team and make suggestions to any/all contractors and customers regarding project needs.
- Will be required to comply with integration and FDA documentation procedures and standards.
- Will coordinate with offsite project managers and engineers conveying needs/issues to ensure appropriate tests, equipment and results are obtained.
- Will email daily reports to project manager, installation manager and appropriate individuals to maintain open and timely communication updates regarding the installation project.
- Will work from written and/or verbal instructions.
- Will communicate scope of work to additional installation personnel.
- Required to perform initial system checks to identify functionality and communicate deliverables to appropriate channels.
- Will be required to read, interpret, and execute wire schematics and room elevations. Will train others on operational function of installed systems.
- Must exercise a professional appearance and acumen while interacting with all customers.
- Must supervise daily work efforts of other installation personnel and additional sub-contractors specific to achieving project completion while maintaining quality.
- Outside vendors and contractors: Must supervise work details of outside contractors to ensure quality system requirements are met.
- Is responsible for staying current on all assigned compliance and job related trainings.
- Interacts with customers with regard to post market surveillance activities.
- Other duties as requested by project manager, installation manager, and project engineering team.
- Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
- Perform preinstall job site checks and report findings to the project team.
- Proven ability to demonstrate the skills of an associate integrations specialist.
- Will review and seek out installation obstacles such as infrastructure obstructions, conduit paths, and elevation changes.
- Provides solutions to areas of opportunity to help improve processes or products.
- Must be able to travel up to 95% of the time, and arrive to job site as specified by project manager.
- Ability to work weekends as required.
PHYSICAL REQUIREMENTS
- Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
- Must be able to review printed materials.
- Must have demonstrated fine motor skills.
- Must be able to use sophisticated test and office computer equipment (e.g. smartphone, PC, and measurement equipment etc.).
MENTAL REQUIREMENTS
- Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.
- Must be able to improvise based on environmental/infrastructure needs within the appropriate guidelines.
- Must be able to follow and explain detailed instruction and inspection procedures.
- Must be able to complete detailed documentation accurately.
- Must be able to identify issues outside scope of project and discuss with the appropriate individuals.
- Must be able to work in a fast pace, independent environment and exercise good judgment.
SKILLS/EXPERIENCE REQUIRED
- Intermediate PC and appropriate application skills.
- Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, hammer, wrenches, strippers, crimpers, etc.), power tools, and test equipment.
- Intermediate math and technical writing skills.
- Excellent problem solving skills.
- Excellent interpersonal communication skills.
- Must demonstrate strong ethics and character.
- Established talent for cable management and termination techniques.
- Must be able to interpret and execute A/V/control system flow schematics and diagrams.
- 2-3 years related technical experience.
- 2-3 years experience as an Associate Installation Tech. or equivalent.
- Possesses knowledge of other vendors equipment and how it interacts with Stryker equipment
- Experience providing exceptional customer service and building lasting relationships.
EDUCATION/TRAINING REQUIRED
- B.S. or B.A. preferred.
- Those lacking degree must have minimum 2-3 years integration experience or comparable skill set.