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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
Work Flexibility: Field-based
Shift: Monday - Friday, 8:00 AM - 5:00 PM, flexible
Summary:
As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.
What You Will Do:
- Repair, maintain and operate Stryker robotic systems and instrumentation.
- Serve as company liaison with external customers on administrative and technical matters; ensure customer satisfaction therefore facilitating renewals of existing SAs.
- Partner with Account Executives and MPS team members to actively identify potential sales leads.
- Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
- Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s).
- Travel and assist in other Field Service territories.
- Prepare and submit applicable field service documentation in a complete, accurate and timely manner.
- Instruct and train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.
What You Need:
Required:
- High school diploma or equivalent
- 3+ years of relevant experience
Preferred:
- Associate or bachelor’s degree, preferably in Engineering
- Previous experience as a technical field service professional or in a relevant capacity
$28.01 – $38.75/hr., plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Health benefits include: Medical and prescription drug insurance, dental
insurance, vision insurance, critical illness
insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing
program and
tobacco cessation program.
Financial benefits include:Health Savings Account (HSA),
Flexible Spending Accounts (FSAs),
401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability
insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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