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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
Work Flexibility: Field-based
Shift: Monday - Friday, 8:00 AM - 5:00 PM, flexible
Summary:
As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.
What You Will Do:
- Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
- Independently manage work calendar and travel schedule.
- Serve as company liaison with customer on administrative and technical matters.
- Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
- Collaborate with senior-level Field Service Representatives and Stryker Sales teams.
- Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
- Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to field service reports, expense reports and service checklists.
- Travel and assist in other Field Service team members territories; instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates; installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.
What You Need:
Required:
- High school diploma or equivalent
- 3+ years of relevant experience
Preferred:
- Associate or bachelor’s degree
- Previous experience as a technical field service professional or in a relevant capacity