- Minneapolis, MN 55415, United States
- St. Cloud, MN, United States
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
Work Flexibility: Field-based for Northern Minnesota starting in northern Minneapolis.
Shift: Monday - Friday, 8:00 AM - 5:00 PM, flexible
What You Will Do:
As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.
Repair, maintain and operate Stryker robotic systems and instrumentation.
Serve as company liaison with external customers on administrative and technical matters; ensure customer satisfaction therefore facilitating renewals of existing SAs.
Partner with Account Executives and MPS team members to actively identify potential sales leads.
Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s).
Travel and assist in other Field Service territories.
Prepare and submit applicable field service documentation in a complete, accurate and timely manner.
Instruct and train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.
What You Need:
Required:
High school diploma or equivalent
3+ years of relevant experience
Valid Driver’s license with good driving record
Ability to lift, push, pull and carry up to 50 lbs
Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed
Preferred:
Associate or bachelor’s degree, preferably in Engineering
Previous experience as a technical field service professional or in mechanical capacity.
United States of America Pay Ranges:
- USN: $28.01 - $38.75 USD Hourly
- US5: $29.42 - $40.69 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Click here to learn more about: US Stryker employee benefits Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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