Associate Field Service Representative - Metro Detroit - Patient Transport

Associate Field Service Representative – Transport

Who we want

• Hard-working winners. Proactive, competitive and results-oriented team members who create a track record of success
• Teammates.  Partners who build trust, listen to ideas, share thoughts and work together to move the business forward
• Mission-driven employees. Determined team players with an unparalleled work ethic and value of integrity to live out their purpose of changing people’s lives and making healthcare better
• Persuasive influencers. People who provide excellent customer service, understand sales concepts, and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty

What we offer

• Autonomy and flexibility in how you prioritize your work and weekly schedule
• Company vehicle and related expense coverage
• Growth and development opportunities with performance in role over time
• Ability to discover your strengths, follow your passion and own your own career
• A winning team driven to achieve our mission and deliver remarkable results
• Quality products that improve the lives of customers and patients
• Tuition reimbursement program for associates, bachelor’s, and graduate degrees. Learn more at https://totalrewards.stryker.com/

What you will do

• As an Associate Field Service Representative, you are responsible for supporting a service territory and for the repair and delivery of equipment
• You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• With great attention to detail, you will utilize computer software to complete documentation, order parts, reference training materials, and more
• You will present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• While working mostly independently, you will also engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• You are expected to adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

What you need: our requirements

• High School diploma required
• Must be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Basic electronic and mechanical aptitude
• Willingness and ability to work an extended work week including nights and weekends at times

Physical requirements

• Must move, set up and demonstrate equipment weighing up to 75 pounds
• Must reach, push, or pull in order to accomplish job duties
• Will involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate
• Must have coordination of the eye, hand and foot movement with an ability to grasp by hand
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products

Cognitive requirements

• Ability to follow and explain detailed instruction, operation manuals, troubleshooting and inspection procedures
• Must have visual and auditory discrimination / memory, reading ability and memory retention
• Diagnose issues and systematically solve problems
• Strong interpersonal communication skills specifically relating to customer interactions, stress management and conflict management
• Exercise discretion and independence when applying professional expertise
• Must be able to possess written and oral communication, including talking in group meeting settings
• Must be able to work with autonomy, managing time and seeing tasks through to completion with minimal supervision
• Must have the ability to prioritize work and keep detailed and accurate records
• Must possess unwavering ethics & integrity in a competitive and demanding work environment

About Stryker
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Learn more about the Products: 

• Stretchers & transport chairs– https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/stretchers.html
• Bed Frames– https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/bedframes.html
• https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/emergency-patient-transport.html
• Mistral-Air- https://www.stryker.com/us/en/acute-care/products/mistral-air.html