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Job description
Summary:
As an Associate Field Service Representative, you'll play a key role in supporting Stryker's advanced robotic technology by installing, maintaining, troubleshooting, and repairing robotic medical systems that help improve patient care. Working independently with guidance as needed, you'll provide both remote and on-site technical support, becoming a trusted partner to hospital customers and ensuring equipment operates at peak performance. This is a field-based position based in the Boise, ID area, with up to 50% travel throughout Idaho and neighboring states to hospitals and surgery centers.
What You Will Do:
- Install, maintain, troubleshoot, and repair advanced Stryker robotic systems and instrumentation to ensure optimal performance.
- Diagnose and resolve technical issues both remotely and on-site while performing preventive maintenance and system upgrades.
- Serve as the primary technical point of contact for customers, delivering exceptional service and building long-term relationships.
- Collaborate with Sales, Account Executives, and cross-functional teams to identify customer needs and support business growth opportunities.
- Manage field inventory, tools, test equipment, and service documentation to maintain operational readiness.
- Independently schedule and complete service calls, preventive maintenance, engineering changes, and equipment updates.
- Train customers on system operation, software updates, and best practices to maximize equipment performance and user confidence.
- Travel throughout the assigned territory to support customer sites, assist teammates, and provide technical support at meetings and events.
What You Need:
Required:
- High school diploma or equivalent
- 3+ years of relevant experience
- Ability to lift, push, and/or pull up to 50 lbs.
Preferred:
- Associate or bachelor’s degree, preferably in Engineering
- Previous experience as a technical field service professional or in a relevant capacity
$28.01 - $38.75 USD Hourly
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Click here to learn more about: US Stryker employee benefits Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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