- Salt Lake City, UT, 84044, US
- Remote-US
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time)
Overtime required as needed
What you will do –
As an Associate Customer Experience Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
- Follow standardized process to ensure 100% quality for all orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers, markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
What you need –
Required
- Ability to communicate in a clear and concise manner
- Demonstrated clear and concise written and verbal communication skills
- Desire to provide best-in-class customer service
- Ability to work flexible hours as needed to support the business needs
Preferred
- Associate’s degree a plus; High School diploma or GED equivalent preferred
- At least 2 years of customer service or account management experience
- Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
- Experience with Salesforce and PowerBI
$18.56- $22.9 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.