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- Salt Lake City, UT, 84044, US
- Remote-US
- United States of America-California-Fremont
- United States of America-California-San Diego
- United States of America-California-San Jose
- United States of America-Washington-Redmond
- United States of America-Washington-Seattle
Job details
Work flexiblity: Remote or Hybrid or Onsite
Req ID: R535661
Employee type: Full Time
Job category: Customer Services
Travel: 0%
Relocation: No
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
Shift : 10:30am - 7:00pm EST
What you will do-
Under minimal supervision the Associate Customer Service Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
Answer incoming requests through a multichannel system which include but are not limited to order entry, order status and troubleshooting of products
Maintain flexibility in providing support based off the business needs. Including but not limited to email and phone support
Follow standardized process to ensure 100% quality for all orders
Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
Understand, interpret and explain detailed information of printed material and processes
Prioritize and identify activities and tasks, adjusting priorities when appropriate
Maintain continual positive attitude, build relationships and foster teamwork
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Additional responsibilities include, but are not limited to : Flexibility in responding to new and rapidly changing situations and environment, demonstrate an understanding of how decisions impact customers and markets, participate in the creation and continuous improvement of standardized work
What you need-
Clear and concise communication skills
Passion for best-in-class customer service and ability to make customers promoters of our products and services
Computer skills and know-how to navigate between different systems
2+ years of customer or account management experience preferred
Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Demonstrated computer skills (e.g. ERP systems (SAP, Genesys), Teams, Excel and Word. (Preferred)
Demonstrated problem solving and communication skills
Additional qualifications include : Demonstrated organizational, customer service and follow up skills, demonstrated phone skills; ability to maintain composure in stressful situations, demonstrated interpersonal skills with ability to successfully communicate verbally and writing, demonstrated accuracy in data entry, must have the ability to work flexible hours, as needed to support the business needs, must be able and willing to work successfully in a team environment, prefer demonstrated knowledge of the medical implant industry and hospital customer base
$17.67 - $28.46 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.