Account Services Representative

Who we want -

• Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.  You will be the face of Stryker!
• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Self-starters.  People who thrive in an autonomous work atmosphere. Go getter mentality.

What you will do -

The Customer Service Representative will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. The Customer Service Representative will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures.

Commitment to attendance and punctuality; within core hours of 8 am – 6 pm EST

• Receive and process product orders and inquiries from sales and healthcare facilities in an accurate and consistent manner derived via inbound calls, fax or email.
• Determine charges for products requested and arrange for invoicing.
• Follow on purchase orders and billings to ensure revenue is recognized
• Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and warehouse
• Utilize problem solving and sound judgement to promote customer satisfaction.
• Process inventory returns and communicate accordingly.
• Partner with Account Receivable to research and process Credit & Rebills as appropriate
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

What You Need

• High School diploma or equivalent - required
• Associates Degree -preferred
• 2+ years of relevant work experience - required; Customer or account management experience - preferred
• Computer skills: Proficiency in Microsoft office suite required (e.g. Outlook, Excel, and Word); Experience with ERP systems preferred
• Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s), evening(s) and some holidays
• Medical Device experience - preferred
• Ability to organize workflow to meet customers’ needs, and able to handle stressful situations with internal/external customers.
• Excellent problem-solving skills and ability to make appropriate decisions based on department processes.
• High level of accuracy and proven ability to perform detail-orientated tasks/duties.

.