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- Metairie, LA 70001, United States
- Little Rock, AR, United States
Job details
Work flexiblity: Hybrid
Req ID: R528862
Employee type: Full Time
Job category: Customer Services
Travel: 10%
Relocation: No
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Why join Stryker?
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.Job description
What you will do -
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
- Process all work in accordance with relevant working practices and standard operating procedures
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
- Support Sales Department by providing answers to questions generated by telephone and emails.
What you need -
Required:
- 2+ years of customer or account management experience
- High School diploma
- Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word)
- Demonstrated problem solving and communication skills
- Demonstrated organizational, customer service and follow up skills
Preferred:
- Prefer Associates Degree or equivalent work experience