Warehouse & Kit Manager in Malmö at Stryker Corporation

发布日期: 6/20/2019

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职位描述

Key Activities & Accountabilities  

  • Leadership and management accountable for the warehouse & kit team
  • Develop and implement the appropriate warehouse strategy for the Nordic region. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.
  • Budget responsibility for all costs related to warehouse & Kit Nordic, accountable for budgeting and follow-up.
  • Lead the continue improvements journey for the warehouse and kit, by using LEAN methods initiate and drive projects
  • To lead continues improvments projects will be a key part of this role with the expectation to increase customer satisfaction and becoming more cost efficient.
  • Responsible for all KPI’s such as Inventory, Customer Service (OTIF), Customer Comments, Productivity & financial metrics are monitored effectively and achieved.
  • Ensure that common business processes are in place in each group and that all employees are trained to follow these processes.
  • Development, analysis, review and monitoring of common KPI’s for the warehouse function and review them weekly/monthly with Team Leaders and other personnel as appropriate.
  • Ensure the most cost-efficient transport solutions are used at all times, review contracts regularly and source new solutions as and when required
  • Drive a culture of continuous improvement of service provided to our customers.
  • Review and approve the staffing structure and workload of each location considering the needs of the SYK customer base
  • Develop succession plans and ensure a pool of individuals is trained and capable of taking on additional responsibilities.
  • Liaise with and act as a key (escalation) contact and interface for key customers and other internal departments.
  • Build, develop, improve and maintain relationships with other internal departments while driving leverage opportunities across the areas.
  • Lead and active involvement in and ownership of local and pan-European improvement-, benchmark- and best practice projects which strive to achieve a world class Customer Support Operation and improve service levels through consistent processes that drive efficiency and productivity.
  • Drive cross-functional projects.
  • Accountable for ISO 9001/2000/14001 requirements are met and full processes for all the activities undertaken in the team are documented and followed, they should be reviewed on a regular basis and amended in line with best practice and new initiatives. Ensure data accuracy in business systems used and manage any discrepancies.
  • Together with logistic maintain 3rd party transporters relation, and take ownership in pro-active propose changes and drive implementation of the same.
  • Together with logistic/purchasing review and actively work to optimize items in inventory
  • Accountable for a clean and safe working environment
  • Provides business case and detailed cost justification to decision makers to obtain resources.
  • Ensures all ISO, Compliance, SOX, FCPA and regulatory requirements and policies are implemented and applied.
  • Other tasks and projects as required and deemed to be within the scope and capability of the Warehouse Manager

Job Dimensions

  • Operations efficiency, cost per line
  • Claim rate
  • Inventory accuracy on lot level
  • Customer satisfaction and customer loyalty       
  • Sales force satisfaction
  • DOH (Inventory)                                   
  • No. of Employees 25-30, 4 direct reports (Supervisors/Team leads/Project leads)
  • Team engagement and performance

Authority

  • Budget responsibility for the warehouse function in Nordic
  • Staff planning and execution of contracted staff
  • Full HR responsibility for the teams and staffing

Education 

  • Bachelor or University Degree in a Business/Logistics discipline(s) or equivalent
  • LEAN trainings, preferable at least Green Belt Level
  • Completed management trainings

Experience 

Essential

  • 5-10 years’ experience in customer service including customer (support) facing roles
  • 5+ years’ experience in people management
  • Fluency in English
  • Fundamental IT knowledge (ERP – Oracle or SAP, MS Office, MS Outlook)
  • LEAN Experience, drive LEAN experience in previous roles with documented success.
  • Experience with continuous improvement and change management

Desirable

  • Experience with continuous improvement and change management
  • Experience with business process analysis
  • Experience in international environment

Competencies 

  • Strong leadership skills – proven ability to recruit, develop and engage high performing teams.
  • Understands and considers customers, regulatory and legislative issues when making decisions.
  • Builds and maintains relationships with key internal stakeholders and with key clients/customer groups that support and improve effectiveness.
  • Develops and champions new ideas.
  • Ability drive performance improvements and lead change.
  • Understands what is needed to accomplish project objectives and establish appropriate goals and priority.
  • Demonstrates clear evidence of objective measurement of their achievements.
  • Ability to withstand pressure and meet customer’s expectations.
  • Knowledge in business administration.
  • Ability to quickly understand complex processes and situations.
  • Selects effective approaches to solving issues, based on available information and business objectives.
  • Excellent communication (written & verbal) and presentation skills.
  • A self-starter who can define priorities, workload and manage the complexities of multiple projects.
  • Strong internal drive and motivation to make a difference and add value to an organization.

Work From Home: No

Travel Percentage: Up to 25%

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