Senior Team Member, Customer Service in Wood Dale, IL at Stryker Corporation

发布日期: 7/8/2020

职位快速浏览

职位描述

Who we want

Challengers.  People who seek out the hard projects and work to find just the right solutions.

Teammates.  Partners who listen to ideas, share thoughts and work together to move the business forward.

Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.  You will be the face of Stryker!

Life learners. People who want to learn, grow and develop within Stryker’s broad scope of opportunities.  This is a company you can grow with!

Self starter.  People who thrive in an autonomous work atmosphere. Go getter mentality.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

  • Maintains direct contact with customers before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
  • Focus of work may be in pre-sale or post-sales or both.
  • Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
  • Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
  • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
  • The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
  • The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based.
  • The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience.
  • The job works within well-defined procedures that may involve a variety of work routines.
  • This position requires knowledge that is acquired through experience, specialized education, or training.

What you need

  • High School diploma; prefer Associates Degree or equivalent work experience
  • Valid drivers license and good driving record
  • 3 years customer or account management experience preferred
  • Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)
  • Demonstrated problem solving and communication skills
  • Demonstrated organizational, customer service and follow up skills
  • Demonstrated phone skills; ability to maintain composure in stressful situations
  • Demonstrated interpersonal skills with ability to successfully communicate verbally and writing
  • Demonstrated accuracy in data entry and report generation
  • Prefer demonstrated knowledge of the medical implant industry and hospital customer base
  • Must have the ability to work flexible hours, as needed to support the business needs.
  • Must be able and willing to work successfully in a team environment.

Work From Home: Not available

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

欢迎加入人才网络

加入我们的人才网络可助力您的职位搜索和申请流程。无论您是选择申请职位还是只留下个人信息,我们都期待着与您保持联系。

加入我们的团队