ProCare Contracts Specialist in Newbury at Stryker Corporation

发布日期: 11/19/2019



The ProCare team are looking for a Contracts Specialist to join their team and help maximise  ProCare contract renewal and sign up. ProCare is a contract between Stryker and its customers that gives Stryker the responsibility for all the maintenance and repair of Stryker products, giving a more streamlined and cost-effective solution to the customer. The ProCare Contract Specialist (PCS) is responsible for working with the Stryker sales teams for the selling and renewal of service contracts to achieve the contract revenue targets set for the designated franchise and for the overall Technical Services business.

In this role you will be responsible for the annual service revenue targets, ensuring existing contracts are maximised by upselling new opportunities within the accounts and to ensure contract renewals rates are at the maximum levels. You will become an expert in the understanding of products, working with marketing to jointly develop new sales service strategies. Also with the responsibility of managing product obsolescence ensuring service revenues are managed accordingly with the respective marketing disciplines. You will partner strongly with Global IT, Oracle support functions and local business analyst for the ongoing management of service related IT systems.

The role will be field based with the expectation that the successful applicant will spend approx. 2 - 3 days per week in the Newbury office with the remaining time in the field with customers and the sales force.


  • Work in partnership with the sales teams and customers, selling new and renewing existing contracts to deliver annual ProCare revenue targets.
  • Provide training to the sales force on the selling of ProCare, pricing and use of selling tools such as the ProCare App and ProCare contract systems
  • Manage corporate account service contracts with the Business Development team and be a point of contact for corporate procurement contacts.
  • Oversee any vacant territories ensuring existing renewals are managed by the respective sales manager or directly with the customer if required.
  • Provide an overview of new business opportunities to the ProCare Sales Specialist by analysing, screening and summarising data.
  • Assist in the marketing of ProCare through exhibitions, trade shows and other related meetings.
  • Operational management of ProCare Contract systems performing system enhancements in conjunction with Stryker IT and the EU ProCare commercial analyst.
  • Ongoing data cleansing, ensuring opportunity for sales teams are accurate and assigned accordingly.
  • Work with Regional Sales Managers and Business Unit Directors to drive usage of installed base data and focus on ProCare sales and renewals.
  • Will work with sales to promote Stryker in-house repair capabilities and educate sales representatives and customers on the benefits of Stryker Service versus third party options.
  • Work with respective marketing managers, ensuring service revenues are optimised in line with product obsolescence.
  • Review usage reports with the Service Source User Adoption Manager and take appropriate action internally.

Equipment / software packages used:                     

  • Microsoft Office
  • Local IT packages, such as CRM systems.
  • A good understanding of cloud base software tools and ability to perform data validation exercises.

Qualifications / education required:

  • Excellent analytical and project management skills.
  • Excellent interpersonal skills and with demonstrable influencing skill.
  • Demonstrated effective organisational skills.
  • Fundamental computer skills, Microsoft, Oracle ERP and cloud based sales applications.
  • Proven +2 years in sales / tele sales or strong customer facing position.
  • Educated to degree level is preferable.
  • Candidate must have a superb customer service ethic and must be driven to consistently want to deliver for customers. The candidate must have a proven track record of process innovation and for managing projects and for driving through departmental improvements.  The candidate will be self-motivated and able to manage their work load effectively

Work From Home: Yes

Travel Percentage: 30%