Onsite Specialist in London at Stryker Corporation

发布日期: 7/10/2019



Job Title – ProCare Onsite Specialist

Main function of job: (Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required)

  • Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment
  • Responsible for trouble shooting and maintaining the overall status of Stryker equipment
  • Show evidence of improving systems/processes within the Managed Service Account to improve the service offered
  • Provide education for clinical staff on the use and operation of Stryker equipment.
  • Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.
  • Be able to be a mentor to new starters  in the account, demonstrating a depth of knowledge of the role and “best practices” as well as able to offer training and support

Duties / responsibilities:

  • Provide technical support for all Stryker equipment
  • Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.
  • Follow up on any process/system improvements with thorough analysis and ability to evaluate success
  • Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises
  • Provide a strong communication link between the customer and all Sales Managers across the franchises
  • Work closely with the Technical Services team to organise loaners and where necessary carry out upgrades on equipment within the account
  • Facilitate training sessions for Theatre Staff on Medsurg equipment and aid in the training of other Stryker products
  • Provide live link support for live surgery cases ensuring all equipment is fully functional and tested.
  • Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed
  • Be able to train new members of Managed Services on the role
  • Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems
  • Maintain and update the Managed Service handbook
  • Produce a monthly service report and record KPI data
  • General administration such as keeping track of items sent back for repair, organising couriers etc.

Qualifications / education required:

Experience required:

  • Have 1-2 years’ experience in Medical environment or experience with medical equipment

Specialist training required:

  • Product training
  • Theatre Skills

Any other particular aptitude / skill required:

  • Excellent communication skills
  • Customer focused and service orientated
  • Analytical and exhibits original thinking
  • Innovative and drive for continuous improvement
  • Highly disciplined individual
  • Organised
  • Articulate and literate
  • Team player

Work From Home: No

Travel Percentage: None