Government Sales Support Representative in Portage, MI at Stryker Corporation

发布日期: 10/16/2019



Under the observation of the Government Associate Manager, Government Sales Support Representative will provide customer sales support by answering, or directing, all incoming phone calls and emails from internal and external customers, across multiple Stryker divisions. The Government Support Representative ensures that the customer and the sales representative receive the best possible service by handling government facing sales quotes, government pricing analysis at the time of order entry, order entry, and order-related inquiries.  Order management will be handled, starting with a review of the purchase contract, from time of order entry through delivery. Understanding of government processes, across multiple Stryker divisions, including international deliveries, is required.

  • Acts as the liaison between internal Stryker customers and external government customers, including substitute buyers, indirect sales channels, distributors, and prime vendors
  • Receive government customer telephone calls and acts as a key government customer contact regarding a variety of order-related customer requests, including but not limited to: pricing, order credit, rebills, holds, scheduling, information updates, and shipping details
  • Provides sales reps with prompt, quality service and support in a variety of areas including, but not limited to a government facing quote, order entry, order management (date matching, expedites), warranty replacements, and troubleshooting various order inquiries
  • Prompt response to and resolution for Account Manager, customer, distributor, and prime vendor issues (questions, requests, etc.) per company and contract procedures and standards
  • Effectively communicate with Account Managers, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing, Logistics, GCO, CDGO)
  • Accountable for relaying all communication from customers and sales force to internal teams related to order management and/or the manipulation of the scheduled delivery dates on capital equipment
  • Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, e-mail, and fax
  • Processes government customer orders and determines the status of existing orders, including shipment tracking and updates, to government GSA site 
  • Provides detailed product information and consistent pricing to customers, as requested through order entry or order-related inquiries
  • Management of the team mailbox
  • Held accountable for upholding order-related policies and guidelines. Requires record-keeping and filing of orders and documentation of government substitute buyer information, in accordance with Stryker specifications
  • Directs and assists customers to appropriate Stryker divisions and departments
  • Abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
  • Builds relationships and fosters teamwork with fellow team members, leadership and individuals across other departments and divisions
  • Assist Government Customer Service Manager and Channel Associate with the preparation of government facing sales quotes and orders 

Work From Home: No

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.