Field Service Onsite Technician- Minneapolis, MN in Virtual, Minnesota at Stryker Corporation

发布日期: 9/21/2019



At Stryker we strive to make Healthcare better. This is done by providing our customers with the best equipment and service. The environment and culture for this role is fast-paced and you’ll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives.   Quick Summary: The person taking the Onsite Specialist role will spend the majority of their time in four key areas. They are:  1. Maintain service contract at designated location.  2. Troubleshooting and resolving customer and product issues.  3. Building positive relationships with Stryker customers.  4. Documenting service results in order to maintain accurate quality records.   

What will you do:

  • Repair and deliver equipment according to Stryker Medical specifications.
  • Transportation of equipment to and from the designated repair area.
  • Perform all required quality control checks and preventive maintenance in accordance with the products operation manual.
  • Present the highest level of customer etiquette in support of the sales team. Promote increased equipment and service usage by establishing and maintaining effective customer relationships.
  • Responsible for maintaining and recording assigned inventory.
  • Manage personal schedule by regular and punctual attendance.
  • Must adhere to Field Service metrics; hours accountability, inventory, overtime accountability, etc.
  • Adhere to proper expense reporting procedures.
  • Complete all designated training programs in timely manner.
  • Participate in all work assignments as may be deemed suitable and assigned by management. 
  • Providing coverage when other reps attend trainings or out of town meetings.

What do you need:

  • High school diploma or equivalent.
  • Must be 21 years of age and have a valid driver’s license.
  • Effective reading and writing skills.
  • Willingness and ability to work extended workweek including nights and weekends.
  • Maintain professional image by proper grooming and dress.
  • Willingness to follow all safety rules. Adhere to policies and procedures established by Stryker Medical.
  • Must be able to analyze and resolve equipment issues using independent judgment.
  • Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.
  • Must be able to complete detailed documentation accurately.
  • Must be able to logically diagnose issues and systematically solve problems.
  • Ability to prioritize issues.
  • Basic electronic and mechanical aptitude.
  • Must possess strong oral and written communications skills.
  • Must display critical thinking skills and the ability to make a logical decision that ensures all operational, compliance and regulatory concerns are satisfied, while making every effort to satisfy the day-to-day needs of the business.
  • Moderate PC skills.
  • Strong organization, planning, communication, project management and performance attainment in a manufacturing or logistics environment.
  • Must complete Business review and product teardown onsite in Kalamazoo

Work From Home: Yes

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.