Associate Field Service Representative- Kansas City in Kansas City, KS at Stryker Corporation

发布日期: 6/6/2019

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职位描述

Job Description

Conducts  analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Acts as local on-site representative to customer's organization.

Position Responsibilities:

•                                 Repair and deliver equipment according to Stryker Medical specifications. 

•                                 Perform all required quality control checks and preventive maintenance in accordance with the products operation manual. 

•                                 Present the highest level of customer etiquette in support of the sales team. Promote increased equipment and service usage by establishing and maintaining effective customer relationships. 

•                                 Responsible for maintaining and recording assigned inventory. 

•                                 Manage personal schedule by regular and punctual attendance. 

•                                 Must adhere to Field Service metrics; hours accountability, inventory, overtime accountability, etc. 

•                                 Ensure all routine maintenance is performed on company vehicle. 

•                                 Adhere to proper expense reporting procedures. 

•                                 Complete all designated training programs in timely manner. 

•                                 Participate in all work assignments as may be deemed suitable and assigned by management.

Position Requirements (Education, Special Training, Certifications):

•                                 High school diploma or equivalent. 

•                                 Must be 21 years of age and have a valid driver’s license. 

•                                 Effective reading and writing skills. 

•                                 Willingness and ability to work extended workweek including nights and weekends. 

•                                 Maintain professional image by proper grooming and dress. 

•                                 Willingness to follow all safety rules. Adhere to policies and procedures established by Stryker Medical. 

•                                 Must be able to analyze and resolve equipment issues using independent judgment. 

•                                 Must be able to follow and explain detailed instruction troubleshooting and inspection procedures. 

•                                 Must be able to complete detailed documentation accurately. 

•                                 Must be able to logically diagnose issues and systematically solve problems. 

  • Ability to prioritize issues.

Work From Home: Yes

Travel Percentage: Up to 25%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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