Regional OnSite Specialist - Crown Point, Indiana

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Crown Point, IN 46307, United States
Job details
Work flexiblity: Field-based Req ID: R522304 Employee type: Full Time Job category: Customer Services Travel: 80% Relocation: No

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Job description

Position summary:

Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists.

Essential duties & responsibilities:

  • Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions.
  • Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations.
  • Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.
  • Remain available to fill anticipated or unplanned staffing gaps.
  • Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures. 
  • Provides physicians and OR personnel with information on new and current minimally invasive surgical products.  
  • Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment.
  • Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
  • Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
  • Must be able to accurately record and report data metrics related to all specific job functions daily.  
  • Responsible for communicating updates on account information to ensure continuous high levels of service.
  • Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.
  • Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
  • Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment. 
  • Adhere to all Stryker and medical facility policies, standards, and procedures. 
  • Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.
  • Identify continuing education opportunities, schedule/host in-services, if applicable.
  • Attends customer huddles & meetings as invited.
  • Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.
  • Supports projects and continuous improvement initiatives within OnSite.
  • Adhere to HIPAA and other related patient confidentiality policies and procedures.
  • Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadership expectations.
  • Obtain and maintain a HSPA Certification, as required.
  • Carries out additional responsibilities as assigned by direct manager.
  • Demonstrates professional work ethic and attitude at all times.
  • Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. 
  • Adhere to (HIPAA) and other related patient confidentiality policies and procedures. 

Education & special trainings:

Highschool diploma required.

Qualifications & experience:

  • Minimum one year of operating room or sterile processing experience preferred.
  • Must be able to complete and maintain vendor credentialing requirements for all assigned accounts.
  • Ability to understand account standards and effectively communicate to specialists.
  • Must be flexible and adaptable to support the needs of the day and works well under pressure.
  • Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.
  • Excellent time management skills with ability to use independent judgment and critical thinking effectively. 
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).  
  • Must be able to explain and generate detailed guidelines and procedures.
    • The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time.
  • The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
  • The role requires you to have your own smartphone.  While you are not eligible to obtain a Stryker-issued phone through the company plan, you will be eligible for a monthly cell phone stipend that is paid through the regular pay cycle.    

Physical & mental requirements:

  • Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing and/or walking for an extended period of time, stooping, and finger dexterity.
  • Must be able to effectively use computer programs (e.g. Word, Excel, Outlook, and Power Point).
  • Must be able to communicate telephonically.
  • Effectively and efficiently work in high stress and conflict situations.
  • Ability to simultaneously address multiple complex problems.
  • Work as an integral part of a team.
  • Must demonstrate consistent exemplary performance in an operating room environment and sterile processing department, handling/washing equipment that contains blood, bone, tissue etc.
  • Demonstrated ability to concentrate on repetitive tasks with strong attention to detail for extended periods of time.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Apply Now