International Customer Service Specialist de Venlo em Stryker Corporation

Data de Postagem: 8/29/2019

Resumo do Emprego

  • Tipo de Funcionário:
    Full-Time
  • Local:
    Venlo
  • Tipo de cargo:
  • Identificação do Emprego:
    R417125

Descrição do Emprego

The Job's Mission


Provide first class customer service towards the Stryker selling divisions & LRD’s. Support and execute the logistics in accordance with customer SLA, CDC objectives, RAQA and Trade Compliance. Ensuring a smooth supply chain through order management and follow up.

Key Activities & Accountabilities:

The International Customer Service Specialist is responsible for:

  • Overseeing and coordinating the customer service activities to meet goals, quality and Customers needs- objectives while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs.
  • Provides first class customer service towards customers. First point of contact for Stryker LRD’s;
  • Support and execute the logistics in accordance with customer SLA, Business rules, CDC objectives, RA/QA, and Trade Compliance. Supports a smooth supply chain through order management.

Order management;

  • Order entry;
  • Order follow up; Support on warehouse processing; o Reporting towards customers and other stakeholders;
  • Communication; Contact person for customer service departments regarding outstanding sales orders, pending shipments and any other relevant inquiries o Escalation handling;
  • Application of Stryker business rules;
  • Preparation of relevant documentation;
  • Interact with Supply Chain for inventory availability;
  • Interact with responsible functions to ensure right allocation decisions are taken;
  • Support tactical issues with forwarders, customer service and customers;
  • Reporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisions;
  • Identify opportunities for service & Process improvement; Participating in initiatives / projects to improve service, processes and capabilities;
  • Participating in initiatives / projects to improve service, productivity, processes and/or cost reductions.
  • Will manage equipment and workload/capacity to meet the Customers needs.
  • Uses independent judgement to ensure the right allocation decisions are taken
  • Will ensure compliance with all aspects of our Quality Management System, from alert notification through total customer’s satisfaction.
  • Will support the Customers and Sales force through continued system and or policy improvements.
  • Maintain team and individual compliance.
  • Project support.

Profile:

  • High customer focus;
  • Excellent communication and interpersonal skills;
  • Effective communicator and goal orientated.
  • Ability to interact in a professional manner within an international environment, taking into consideration cultural differences;
  • Pro-active approach in determining market needs and translating these needs into CDC requirements;
  • Ability to interact in a professional manner within an international environment, taking into consideration cultural differences;
  • Team player;
  • Knowledge of international trade and export documentation
  • Self starter;
  • Pro-active approach in determining market needs and translating these needs into CDC requirements;
  • Blueprint/schematic reading.
  • Effective analytical and problem solving skills.
  • Effective organizational skills.
  • Experience in Oracle, SAP and Distribution processes
  • Excellent knowledge of English
  • At least 2 years of customer service experience or equivalent experience

Competencies:

  • Must be able to generate and explain proposals, guidelines, priorities and procedures.
  • Must be able to analyze and resolve routine issues using independent judgment.
  • Must be able to routinely make decisions that affect the service levels to our Customers both internal and external.
  • Experience in International Customer service & Distribution processes
  • Experience with preparing export documentation;
  • Excellent knowledge of the English language;
  • Basic PC skills.
  • Experience with Oracle, SAP and MS Office applications.
  • Knowledge of international trade;
  • Intermediate Vocational Education+ (MBO+);
  • Experience with International Standards (e.g. ISO/FDA)

Work From Home: Yes

Travel Percentage: Up to 25%

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